GENERAL TERMS AND CONDITIONS
1. The prices of goods on the website are given in euros and are gross prices.
2. Orders are accepted via the shopping basket at www.sofilu.pl. Within 24 hours, you will receive a message confirming your order and instructions on how to proceed.
3. Orders are processed within 10 working days from the date of payment being credited to the account. During promotional periods, the order processing time is extended to 25 working days from the date of payment being credited to the account.
4. The order should include your contact details, delivery method and address, the name of the model you are ordering, the size of the garment and the colour.
ORDER PLACING AND PROCESSING PROCEDURE
5. The email address and telephone number provided by the user may be used to process orders.
6. In the event of circumstances preventing the complete or temporary fulfilment of an order, Pracownia Krawiecka Beata Charachajczuk reserves the right to suspend the fulfilment of the order – it undertakes to immediately notify the Ordering Party of the situation.
7. Purchased goods are delivered to the address specified in the order.
8. The customer has the right to choose the delivery method.
9. Shipping costs within the country are covered by the buyer.
10. We deliver ordered goods within Poland. Personal collection is also possible.
PAYMENT METHODS
11. We currently offer the following payment methods for ordered goods:
– PayPal
– Bank transfer
WARRANTIES AND COMPLAINTS
12. Goods offered by Beata Charachajczuk Pracownia Krawiecka are free from physical and legal defects.
13. In the event of a complaint, please contact Beata Charachajczuk Pracownia Krawiecka.
14. Returns
In accordance with applicable regulations, a private customer (consumer) has the right to withdraw from the purchase agreement by sending a written statement within 14 days of receiving the goods. Returned goods must be unused, in an unchanged condition, the packaging must not be damaged, in short, they must be suitable for further sale as full-value goods. The customer returns the goods at their own expense. The purchase price of the goods themselves is refunded, excluding shipping costs.
FINAL PROVISIONS
15. In matters not covered by these regulations, the provisions of the Civil Code and the Act on the Protection of Certain Consumer Rights shall apply.
WARRANTY
1. The Seller guarantees the delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).
2. If the Goods have a defect, the Customer may:
a) submit a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with Goods free from defects or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or if the Seller has not fulfilled its obligation to replace the Goods with Goods free from defects or to remove the defects. Instead of the removal of the defect proposed by the Seller, the Customer may demand that the Goods be replaced with Goods free from defects or, instead of replacing the Goods, demand that the defect be removed, unless bringing the Goods into compliance with the Agreement in the manner chosen by the Customer is impossible or would involve excessive costs compared to the method proposed by the Seller. When assessing the excessive nature of the costs, the value of Goods free from defects, the type and significance of the defect found shall be taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
b) demand replacement of the defective Goods with non-defective ones or removal of the defect. The Seller is obliged to replace the defective Goods with non-defective ones or remove the defect within a reasonable time without undue inconvenience to the Customer. The Seller may refuse to satisfy the Customer’s request if it is impossible to bring the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer or if, compared to the other possible method of bringing the Goods into compliance with the Sales Agreement, it would require excessive costs. The costs of repair or replacement shall be borne by the Seller.
3. A Customer who exercises their rights under the warranty is obliged to deliver the defective item to the Seller’s address. In the case of a Customer who is a Consumer, the cost of delivery shall be covered by the Seller.
4. The Seller shall be liable under the warranty if a physical defect is found within two years of the delivery of the Goods to the Customer. The claim for removal of the defect or replacement of the Goods with defect-free Goods shall expire after one year, but this period may not end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a statement on price reduction due to a defect in the Goods. If the Customer requested replacement of the Goods with defect-free Goods or removal of the defect, the period for withdrawing from the Sales Agreement or submitting a statement on price reduction shall commence upon the ineffective expiry of the period for replacement of the Goods or removal of the defect.
COMPLAINTS
1. Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Customer in writing to the Seller’s address.
2. The Seller shall respond to the complaint about the Goods or the complaint related to the performance of the Sales Agreement submitted by the Customer within 14 days from the date of the complaint.
3. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to sofiluprops@gmail.com. The complaint should include a description of the problem. The Seller shall consider the complaint and respond to the Customer immediately, but no later than within 14 days.
RETURNS / WITHDRAWAL FROM THE SALES AGREEMENT
1. A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
2. The period for withdrawal from the Sales Agreement begins when the Customer takes possession of the Goods. The Customer may withdraw from the Sales Agreement by submitting a statement of withdrawal to the Seller. To meet the deadline, it is sufficient to send the statement before its expiry. To meet the deadline, it is sufficient to send the statement before its expiry. The Seller shall immediately confirm to the Customer the receipt of the form submitted by e-mail.
3. In the event of withdrawal from the Sales Agreement, it shall be considered void.
4. If the Customer has submitted a statement of withdrawal from the Sales Agreement before the Seller has accepted their offer, the offer ceases to be binding.
5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer’s statement of withdrawal from the Sales Agreement, return all payments made by them. The Seller may withhold the refund of payments received from the Customer until the Goods are returned or the Customer provides proof of return of the Goods, whichever occurs first.
6. The Customer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller’s address before the expiry of that period.
7. In the event of withdrawal, the Customer shall only bear the direct costs of returning the Goods.
8. The Customer shall be liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.
9. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of refund which does not involve any costs for them.
Pracownia Krawiecka Beata Charachajczuk
35-505 Rzeszów, ul. Korczyńska 5/37
NIP: 922 250 08 19